FAQ
July 7, 2010
How can you avoid leaving your lights running during the day?
-We have the most innovative electronic ignition systems on the market today. These systems allow your gas lights to be tied to a light switch, and or timer to allow your lights to only come on when you prefer. This is a great way to conserve energy and save money.
How safe are your lanterns?
-All of our lanterns are either UL or CSA certified, to ensure the safest possible fixtures for your project. This is also important when adhering to most local codes. For more information about your local code requirements you should always consult a licensed plumber.
How do I connect your fixture to our gas line?
-We recommend that your licensed plumber connect our fixtures using 1/4″ copper flex tubing with a flared fitting. If they have any questions about installation we are only a phone call away.
How high should I mount the fixtures beside my front door?
-For safety, there must be at least 12 inches between the very top of the chimney and the ceiling and at least six inches from the side of the door. From there it is a matter of opinion, but most think that the flame should be slightly above eye level.
How much does it cost to run a gas light?
-It truly depends on gas prices in your area, but if you contact our sales office we have a chart that explains how to calculate cost.
How long does it take to produce one of your handmade fixtures?
-It typically takes 4-6 weeks for our fixtures to be produced so to be on the safe side we quote that you will receive them in 6-8 weeks. However, in some instances we can make exceptions and produce a little sooner, please call for availability.
Do you offer custom products?
-We do offer custom fixtures, whether they are completely custom or simply customizing our fixtures to meet your needs, we certainly can accommodate.
Do you offer Trade Discount?
-Our goal in the past has been to work primarily with the trade, and we did offer a discount. However, recently we decided to offer our trade pricing to all of our customers so everyone can enjoy our fixtures at our most competitive price.
